Terms & Conditions
Please read these terms and conditions carefully before ordering any products from our site. All our products and services are subject to availability and may be discontinued at any time.
Products are priced in UK Sterling. The price of any Products will be as quoted on our site, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.
If you have requested to see a proof of your design prior to purchase this will be emailed to your email address used at the checkout. If we do not hear from you within 5 working days we will go ahead and cut the design. Changes to artwork can take up to a five working days to complete. We will make slight changes free of charge ie; placement of words. Charges for changes – The following change requests will incur a £10 charge as these would need a full re-design: Complete re-design of layout. decorations or fonts used. The fonts we use are as on the picture you order from, these are the fonts we have chosen for this piece of art and are what we will use. Once you have signed off a proof it is FINAL and we will not be able to make any further changes.
Spelling on artwork
Whilst every effort is made to pick up on any spelling or grammar mistakes or errors, we will not be responsible for any errors you make. Please read through your text carefully prior to ordering.
Whilst we endeavour to ensure our product images are as accurate as possible, there may be colour variations when viewed on different computer screens and devices. Therefore slight variations may occur between on screen products and the final item.
Due to the nature of the frames we use when looking closely you may be able to see a minimal amount of particles inside the glass, while we minimise the amount of trapped dust it is impossible to eradicate it all but we are confident it doesn’t distract from the quality of the art work and is invisible from a normal viewing distance/environment. The frames are made from solid wood, knots and imperfections may be seen in the wood but these will not be on the front edges of the frame. The wood is stained in your chosen finish, there may be areas that are more stained than others depending on how well the wood takes the stain. When stained with the white stain the wood's knots can take a grey/black colour to them but again these will only be on the sides or back of the frame. Occasionally in transit the artwork can move inside the frame due to it being shaken about for an extended period of time, if this happens please open up your frame and realign the papercut, be careful that the edges of the glass can be sharp. Please avoid hanging your frame in areas where there is excess moisture, like a bathroom or places where there are varying degrees of heat for example above a radiator.
Newsletter Sign Up
After checkout your email address will be added to our mailing list, if you wish to opt out of this please click "unsubscribe" in the newsletter.
You have the right to cancel your order up to 14 days after receiving your order however this does not apply to items that are personalised or bespoke. To arrange a cancellation please email [email protected]
We are confident you will be happy with your purchase, but should you want to return any item bought from The Crafty Calf, we will gladly offer you an exchange or refund excluding any postage, providing the product is returned in a fully re-saleable condition in the original packaging. Please note bespoke/personalised items cannot be returned once payment has been made.
In the unlikely event of a fault in the goods, please notify us within 48 hours so we can rectify it. The Crafty Calf cannot be held responsible for spelling mistakes provided by the customer.
Customers are responsible for the payment of any postage incurred for the return of the item, unless returning a faulty item, please note we cannot be responsible for any packages that fail to reach us, therefore we suggest you return your item using a trackable method such as the Royal Mail signed for delivery.
Registered business address: 8 Hardy Close, Galley Common, Warwickshire CV10 9SG
Gift vouchers are valid for 6 months from the date of purchase. They cannot be used in conjunction with another offer or discount code. They are not transferrable, refundable or negotiable.
As all products are made to order, delivery can be anything from 14-28 days depending on design requirements and busy periods such as Mothers Day and Christmas. Please try and order well in advance. If you do require something sooner we always try to accommodate these requests so please let us know and we will see what we can do.
By placing an order you are agreeing that your delivery can be accepted by a neighbour on your behalf or left in your designated safe place. In the absence of a safe place you or a neighbor will need to sign for the delivery.
Delivery times are only estimated and can vary. Delays from the delivery provider are out of our control.
A confirmation email will be sent after placing an order and once your order has been dispatched.
We reserve the right to upgrade your delivery to the next delivery service option however we will not downgrade your order for example from 1st class to 2nd class.
Customs and Import Duties Information
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. The Crafty Calf does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.
Copyright and Trademarks
All website design, text, graphic and papercut designs remain the property of © The Crafty Calf. You may not modify, replicate or reproduce any design in any format without permission for personal or commercial use.
Any content supplied by you must be free of copyright, be your property or be supplied with the permission of the originator (requested by you). The Crafty Calf reserves the right to refuse to produce anything of an offensive or illegal nature and will not be responsible for breach of copyright/intellectual property infingement on any materials supplied by you.
Disclaimer The information contained in this website is provided by The Crafty Calf and is for general information purposes only. Whilst we aim to keep the information up to date and correct, we make no guarantees of any kind, regarding the accuracy, suitability or availability with respect to the website or the information, products, services, or related designs. Any reliance you place on such information is strictly at your own risk. The Crafty Calf takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We will not be responsible for any loss of content/material uploaded or transmitted through the website. We will not be responsible for any events beyond our control that permit us from carrying out your order. We reserve the right to amend these terms and conditions at any time. These terms and conditions do not affect your statutory rights. Thank you for taking the time to read this, we hope you enjoy your purchase.
Privacy & Cookies
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your debit/credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Create.net. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Creates data storage and databases. They store your data on a secure server behind a firewall.
Third Party Providers
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The site can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected]
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.