FAQS

What is a Papercut?

Papercutting is an old Chinese art form where an image is cut from a single sheet of paper. We use the highest quality acid free paper to ensure your papercut will stand the test of time.

How are your frames made?

We’re very proud to be able to offer professional, custom made frames for our papercuts. They are handmade from a sustainable wood with your chosen finish.  Each frame is made to order, to an extremely high standard, due to this please allow up to 21 days for delivery of framed papercuts.   You can read more about our frames here

Are your papercuts hand or machine cut?

To allow us to produce the best possible papercut for a reasonable cost to you we use a combination of hand and machine cutting. Our trusty cutting machine, lovingly named Edward (Scissor Hands!) cuts the basic design and then the smaller details of the papercut are hand cut. Although hand cutting is very precise, it is never as "perfect" as a laser machine would cut. We choose not to use a laser cutter as these can leave brown burn marks/darkened edges to your papercut and our customers prefer the craftmanship (that should be craftwomanship!) of our combination cuts.

What happens once I have placed my order?

Once we have received your order, you will receive a confirmation email. If more information is required from you we will send you an email. Once your order is packaged and dispatched, we will send you another email to let you know it's on the way.

When will my order be delivered?

Our delivery times vary depending on busy periods, the current wait time is listed at the top of the website and will be confirmed in your order received email.

Can you deliver my order any quicker?

Depending on how busy we are, we can sometimes accommodate urgent requests so if you need your order delivered by a certain date or before our current wait time send us a message and we'll see what we can do.

Do you have a High Street store?

There is no physical store for you to visit, the business is based online which means we can post out to anywhere in the world! If you really want to meet me, keep an eye on my social media for any up coming exhibitions or stalk your local coffee shop and you might be lucky to see me tucking in to a big slice of cake!

How do I contact you?

There's lots of ways to get in touch and we absolutely love hearing from you. You can pop us an email [email protected] or slide in to our DM's on Social Media. Or you can use the handy contact form right here.