Terms & Conditions

T&Cs

 

Please read these terms and conditions carefully before ordering any products from our site. All our products and services are subject to availability and may be discontinued at any time.

Price Guide

Products are priced in UK Sterling. The price of any Products will be as quoted on our site, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

Design proofs

If you have requested to see a proof of your design prior to purchase this will be emailed to your email address used at the checkout. If we do not hear from you within 5 working days we will go ahead and cut the design. Changes to artwork can take up to a five working days to complete. We will make slight changes free of charge ie; placement of words. Charges for changes – The following change requests will incur a £10 charge as these would need a full re-design: Complete re-design of layout. decorations or fonts used. The fonts we use are as on the picture you order from, these are the fonts we have chosen for this piece of art and are what we will use. Once you have signed off a proof it is FINAL and we will not be able to make any further changes.

Spelling on artwork

Whilst every effort is made to pick up on any spelling or grammar mistakes or errors, we will not be responsible for any errors you make. Please read through your text carefully prior to ordering.

Colour variations

Whilst we endeavour to ensure our product images are as accurate as possible, there may be colour variations when viewed on different computer screens and devices. Therefore slight variations may occur between on screen products and the final item.

Frames

Due to the nature of the frames we use when looking closely you may be able to see a minimal amount of particles inside the glass, while we minimise the amount of trapped dust it is impossible to eradicate it all but we are confident it doesn’t distract from the quality of the art work and is invisible from a normal viewing distance/environment. The frames are made from solid wood, knots and imperfections may be seen in the wood but these will not be on the front edges of the frame. The wood is stained in your chosen finish, there may be areas that are more stained than others depending on how well the wood takes the stain. When stained with the white stain the wood's knots can take a grey/black colour to them but again these will only be on the sides or back of the frame. Occasionally in transit the artwork can move inside the frame due to it being shaken about for an extended period of time, if this happens please open up your frame and realign the papercut, be careful that the edges of the glass can be sharp. Please avoid hanging your frame in areas where there is excess moisture, like a bathroom or places where there are varying degrees of heat for example above a radiator.

Newsletter Sign Up

After checkout your email address will be added to our mailing list, if you wish to opt out of this please click "unsubscribe" in the newsletter.

Returns/Cancelling Order

You have the right to cancel your order up to 14 days after receiving your order however this does not apply to items that are personalised or bespoke. To arrange a cancellation please email hello@thecraftycalf.co.uk

We are confident you will be happy with your purchase, but should you want to return any item bought from The Crafty Calf, we will gladly offer you an exchange or refund excluding any postage, providing the product is returned in a fully re-saleable condition in the original packaging. Please note bespoke/personalised items cannot be returned once payment has been made.

In the unlikely event of a fault in the goods, please notify us within 48 hours so we can rectify it. The Crafty Calf cannot be held responsible for spelling mistakes provided by the customer.

Customers are responsible for the payment of any postage incurred for the return of the item, unless returning a faulty item, please note we cannot be responsible for any packages that fail to reach us, therefore we suggest you return your item using a trackable method such as the Royal Mail signed for delivery.

Registered business address: 8 Hardy Close, Galley Common, Warwickshire CV10 9SG

Gift Vouchers

Gift vouchers are valid for 6 months from the date of purchase. They cannot be used in conjunction with another offer or discount code. They are not transferrable, refundable or negotiable.

Delivery

As all products are made to order, delivery can be anything from 14-28 days depending on design requirements and busy periods such as Mothers Day and Christmas. Please try and order well in advance. If you do require something sooner we always try to accommodate these requests so please let us know and we will see what we can do.

By placing an order you are agreeing that your delivery can be accepted by a neighbour on your behalf. You or a neighbor will need to sign for the delivery.

Delivery times are only estimated and can vary. Delays from the delivery provider are out of our control.

A confirmation email will be sent after placing an order and once your order has been dispatched.


Customs and Import Duties Information

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. The Crafty Calf does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

Copyright and Trademarks

All website design, text, graphic and papercut designs remain the property of © The Crafty Calf. You may not modify, replicate or reproduce any design in any format without permission for personal or commercial use.

Any content supplied by you must be free of copyright, be your property or be supplied with the permission of the originator (requested by you). The Crafty Calf reserves the right to refuse to produce anything of an offensive or illegal nature and will not be responsible for breach of copyright/intellectual property infingement on any materials supplied by you.

Disclaimer The information contained in this website is provided by The Crafty Calf and is for general information purposes only. Whilst we aim to keep the information up to date and correct, we make no guarantees of any kind, regarding the accuracy, suitability or availability with respect to the website or the information, products, services, or related designs. Any reliance you place on such information is strictly at your own risk. The Crafty Calf takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We will not be responsible for any loss of content/material uploaded or transmitted through the website. We will not be responsible for any events beyond our control that permit us from carrying out your order. We reserve the right to amend these terms and conditions at any time. These terms and conditions do not affect your statutory rights. Thank you for taking the time to read this, we hope you enjoy your purchase.

 

Privacy & Cookies

 

Privacy Policy

 

The Crafty Calf values your privacy and under no circumstances will information given by you, the customer, be passed on or sold to a third party. Any information received by us is for the sole purpose of order fulfillment.

 

Payments are processed through PayPal, a secure payment gateway. It is not necessary to register with PayPal to process your order and at no time do PayPal or The Crafty Calf have access to your financial details.

 

 Cookies

 

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at:  www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit http://wiht.link/cookiesguide Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

 

Performance Cookies -  These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using www.thecraftycalf.co.uk you agree to this types of cookies being placed on your device.

 

Targeting Cookies - These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

If you are kind enough to 'share'  www.thecraftycalf.co.uk  through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. The Crafty Calf doesn't control the setting of these cookies, so recommend that you check the third-party websites for more information about their use of cookies and how to manage them.